Privacy Policy

1. Introduction

Welcome to Match with Grace ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI matching service to connect families with carers.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Voice Interactions: When you talk to Grace, our AI assistant, we collect audio recordings and transcripts of your conversations to understand your care needs and preferences.
• Account Information: Name, email address, phone number, and other contact details.
• Care Needs: Information about the care requirements, preferences, medical conditions, and other relevant details you share with Grace.
• Profile Information: For carers, we collect information about your qualifications, certifications, background check details, and professional references.
• Communication Data: Messages, emails, and other communications with us or through our platform.

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• Device Information: IP address, browser type, device type, operating system, and unique device identifiers.
• Usage Data: How you interact with our service, pages visited, features used, and time spent on the platform.
• Log Data: Server logs, including timestamps, access times, and error information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze service usage.

2.3 Information from Third Parties

We may receive information about you from third-party services, such as:

• Background check providers (for carer verification)
• Professional reference providers
• Certification and qualification verification services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our matching service, including processing your voice interactions with Grace.
• Matching: To understand your needs and preferences and match you with suitable carers or families. We do not use this information to provide medical, care, or health advice, nor do we administer or manage any care services.
• Verification: To verify the qualifications, certifications, and background of carers.
• Communication: To send you matched carer information, updates about your account, and respond to your inquiries.
• Payment Processing: To process payments for our service fees.
• Analytics: To analyze usage patterns and improve our service quality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Safety and Security: To protect the safety and security of our users and prevent fraud or abuse.

4. How We Share Your Information

We may share your information in the following circumstances:

• Matching Process: We share relevant information between families and carers to facilitate the matching process. This includes care needs, qualifications, and contact information necessary for initial meetings. We do not provide advice or recommendations about care decisions, and all arrangements are made independently by the matched parties.
• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as background check providers, payment processors, and analytics services.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Safety: We may share information to protect the rights, property, or safety of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers, and we retain your information for as long as necessary to provide our services and comply with legal obligations.

6. Voice Recordings and AI Processing

When you interact with Grace, we record and process your voice conversations to understand your needs and provide personalized matching services. These recordings are:

• Stored securely and used solely for the purpose of providing our matching service
• Processed using AI technology to understand your preferences and needs
• Not shared with third parties except as necessary for service provision or as required by law
• Retained for as long as necessary to provide our services and comply with legal obligations

You may request deletion of your voice recordings at any time by contacting us at grace@matchwithgrace.com.

7. Your Rights

Under UK data protection laws (GDPR), you have the following rights:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to certain processing of your personal information.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.

To exercise any of these rights, please contact us at grace@matchwithgrace.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our service.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: grace@matchwithgrace.com